PLATTSBURGH - Chazy Westport Communications has has been awarded the New York State Public Service Commission Commendation for Excellent Service in 2008.
Presented annually, the award recognizes telephone companies that consistently provide the highest levels of service and quality to customers in New York State. This marks the third consecutive year for the commendation, and 15 of the last 21 years Chazy Westport Communications has been honored by the PSC.
"The commission's standards help ensure all New York residents and businesses benefit from having access to an exceedingly high level of telecommunications technology and service," said commission chairman Garry Brown. "The companies commended today have exceeded the state's high standards for service quality and deserve the acknowledgement of the commission for providing excellent service to their customers."
"Chazy Westport Communications prides itself on delivering the highest level of quality to our customers," said company vice president Joseph Forcier. "This commendation recognizes Chazy Westport Communications' ongoing commitment to customer satisfaction as a top priority while continuing to improve our design, delivery and support to keep our customers enjoying the latest technologies."
The annual commendation recognizes excellent service based on providers' performance relative to service quality standards set forth by the PSC. The commendations are based on two metrics: The Customer Trouble Report Rates and the PSC Complaint Rate, or the number of complaints received each year by the commission per 1,000 access lines.