Frontier Communications customers in the Central Adirondacks lost their phone and Internet service for about seven hours Wednesday, Oct. 10, but it is unclear exactly what caused the outage.
Parts of Essex, Warren and Hamilton counties were without Frontier service from sometime before 8:30 a.m. until about 3:45 p.m. Oct. 10, according to several Frontier customers.
North Creek resident Glenn Pearsall said in a News Enterprise Facebook comment posted Oct. 10 that he was able to make local calls during the day but not long distance calls.
“Local calls ok, but of course calling Frontier to tell them phones out is a long distance call,” Pearsall wrote.
Frontier Media Relations Officer Stephanie Schifano said in the early afternoon of Oct. 10 that she believed the outages were caused by a cut in the fiber optic line at an unknown location and that crews were on the scene working to restore service.
Phone messages left for Schifano on Oct. 11 were not immediately returned.
Pearsall wrote that while the phone lines were down he was able to call Frontier via a Verizon phone.
“They claimed they knew nothing about any outages,” Pearsall wrote. “They wrote up a work ticket and told me someone would be out some time the next day to check it out.”
Communities with no phone/Internet service during the day on Oct. 10 included: Indian Lake, Blue Mountain Lake, Johnsburg, North Creek, Minerva, Long Lake, Newcomb, Chestertown, Pottersville, Inlet, Brant Lake, Adirondack and Schroon Lake.
Some customers calling on cell phones said they were able receive calls but make outgoing calls. Some phone lines were out completely, and Frontier Internet was totally out in some towns.
Customers of other phone providers, such as Time Warner Cable, had continued service throughout the day.
More information will be provided as it becomes available.