CHAMPLAIN - When you enter Twin Town True Value, you may see some new, friendly faces behind the counter.
After 36 years in the business they created, Bill and Sue Hoke have passed the hammer to new owners Jack and Courtney Batha.
"This store needed energy," said Sue. "Needed youth and energy."
In December, Jack and Courtney visited the store, and although it wasn't up for sale, asked to purchase it.
"Jack grew up in Rouses Point and we had been looking for a store to buy for about six, eight months," said Courtney. "We decided to stop in and talk to Bill and Sue, and it just happened to be the right time."
"It just seemed to fit," added Sue.
Courtney and Jack aren't new to the business.
"My parents own a True Value in the Adirondack Park," Courtney explained. "Jack had been there for eight or nine years. I grew up in the hardware, lumber business."
"We think that they are beautifully-suited for this store," said Sue. "I feel the background is excellent."
Courtney and Jack took over ownership May 26, but have promised their customers will not see many changes to the store Bill and Sue built from scratch.
"We're trying to keep it the same," Courtney explained. "The only thing we're doing is getting a computer system. But, we're still doing everything the same."
According to Jack, the computer system will free up more time for Courtney from billing.
"The new way of billing, we can do it all in about two hours," he said. "And, it gets her back out here [with the customers]."
Jack and Courtney will also be putting in a new propane refilling tank and the store is now open on Saturdays.
"For people who work during the week; who aren't contractors," Courtney said of the decision to offer Saturday hours. "[For] the do-it-yourselfers who need a place to go."
Another change customers may notice is the name of the store, J & C Twin Town True Value - for Jack and Courtney, to distinguish the difference in ownership.
"The only thing that I want to make clear is ... that all these changes are minor changes," said Jack. "There's nothing majorly upsetting."
The new owners also wanted to make sure the transition was easy on the patrons, so Bill and Sue have been in daily to assist them.
"What we want to do is have them meet everyone," said Sue. "To get to know everyone and know where everything is."
Jack also wants customers to understand they are there to help in any way they can.
"If it's something we don't have, it's something we can always get," he said. "Or something we can't get, I'll tell you where you can get it. Ultimately, I want to help them get their project done, get their problem solved, whatever it takes."
J & C Twin Town True Value, located at 527 U.S. Route 11, can be reached at 298-5452. They are open Monday through Friday, 7:30 a.m.-5:30 p.m. and Saturdays, 8 a.m.-1 p.m.