I speak clearly and slowly while spelling my name when ordering over the phone. "D, e, capital W, e, e, s. As in Soupy Sales," My last name is unusual. If your last name is Jones, you can skip the letter-by-letter dictation and simply say, "Jones."
My first name is Rusty. No need to spell it out. VISA, that's a given, no need to spell it out either.
Making sure to speak slowly and clearly will assure your order person gets your credit card number entered from hearing it just one time through.
You say, "Vermont", and you instantly hear he or she click the seven keys it takes to complete entering the word.
When I say "Morrisville", I wonder if the person entering my mailing information heard it as, Morrisonville. My wondering to this point has been for naught.
I'm always surprised when someone or another complains about the awful time they've had dealing on the phone with a service person while ordering tickets or merchandise. I'm always amazed by, and pleased with, how knowledgeable and proficient the service folks are. Hooray, system!
Having said that, there is one word, that I swear, trips up every person who has ever taken down my mailing information. Worcester.
I could be on the phone with Bill Gates, inviting him to a Scrabble party, and when I get to the name of my road, Worcester Ridge, he'd be like, "Okay, ah, now that's Worcester, W, o, o, s? Or, W,u,s,s? Wait. Is there a C, in there? Are you're saying Worchester?" I'd say, "Ah Bill, yeah, it's, W, o, r, c, e, s, t, e, r. I don't know man, it's a freak show." Then Bill would be like, "Oh, yeah, I got it. You know, that's what I thinking it was."
But it wouldn't be Bill's bad, because Worcester should not be spelled W, o, r, c, e, s, t, e, r.
Say this: Puss. Say this: Wuss. Say these two words. Pusster. Wusster. Good. Now say this: Worcester. Say this: Work. Say this: Worc. Now say these two words: Workster. Worcster. Good. Now say this: Worcester.
It makes as much sense for the word Worcester to include an o, c, and second r, as it does for the holiday Easter to include bunny rabbits.
"Yes ma'am? My street name and number? It's, 442 Worcester Ridge. What's that? Spell it? Ye,s ma'am? W, u, s, s, t, e, r. Thank you."
You know who I bet can spell Worcester first try? That Sully guy who landed the plane on the Hudson. He's extra clever.
Rusty DeWees tours Vermont and Northern New York with his act "The Logger." His column appears weekly. He can be reached at firstname.lastname@example.org. Listen for The Logger, Rusty DeWees, Thursdays at 7:40 on the Big Station, 98.9 WOKO or visit his website at www.thelogger.com