Service Manager Paul Bessett and Parts and Warranty Manager Marissa Palandrani show off the back-to-back CSI awards at the Snug Harbor Marina in Ticonderoga
Snug Harbor Marina located on Lake George in Ticonderoga recently received another Customer Service Index award from Mercury.
In 2012 the marina received a CSI award for complete customer service satisfaction. Every time a Mercury repair or sale is completed Mercury sends the customer a survey on their satisfaction. In late 2013 the marina received the award again and are the only marina in the area to receive it.
“In the past we’ve received a 98 percent satisfaction and not won the award,” said head service manager Paul Bessett.
“The fact that the survey is sent from Mercury and not filled out in front of marina employees rules out a conflict of interest and speaks loudly to how satisfied Snug Harbors customers really are,” said Bessett.
Snug Harbor is located on the quieter end of Lake George offering customers an array of marine services which include boat sales, boat rentals, boat winterizing, storage, fiberglass and gel coat repairs, local boat hauling and mechanical repairs. The marina also offers customers tow ropes, water skis, tubes, ski vests, life jackets, boat bumpers as well as engine parts, marine batteries, boat cleaning supplies, adhesives, oil and lube supplies, fuel at its docks and more including cold beverages and snacks.
Now open year around, Bessett said business is growing and sets aside major repairs and customizing for the winter months. The marina employs 12 people in the winter season and 48 throughout the summer.
“There’s nothing we can’t fix, minor or major,” he said. “We will get you back on the water.”
Snug Harbor offers two rental locations on Lake George to serve customers. One is at Snug Harbor Marina in Ticonderoga, the other is Snug Harbor South boat rentals in Silver Bay, former location of Werner’s Boat Rentals.