“Do what you do so well that they will want to see it again and bring their friends” – Walt Disney.
Customer service is the provision of service to customers before, during and after a purchase. Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer’s expectation.
Customer service and taking care of your consumers truly has to be a priority for any business or organization. To not only ensure the success of that particular business or organization but of the area as a whole. Our goal is to have the Ticonderoga area be known and noted for its amazing customer service.
We have many great examples of excellent service within the area that we need to continue to foster and grow. The Ticonderoga area truly has so much to offer with is scenic beauty, rich history, recreational opportunities, wonderful events, businesses, organizations and attractions. As a community we need to work together to ensure we greet others with a friendly hello, smile and always ask how can I help you. We know it is often hard to balance everything in life when we all have so much going on, but it is so important and necessary to treat others how you would want to be treated.
We have all experienced above and beyond customer service and service that was not exactly acceptable. It is our job as ambassadors for the Ticonderoga area to show how much we truly care about others by being leading examples in the customer service field. We have to lead by example in showing what good customer service is to each other, the community and visitors. The chamber is truly working hard to be a leader in setting by example.
“If we don’t take care of our customers, someone else will” – Unknown.
Good customer service is also how we handle the mistakes we make, the issues that arise, and problems that occur. We all have bad days and make mistakes as we are human, but it is how we handle the situation to ensure the highest level of customer service was given to foster a personal relationship with each of our consumers.
In doing some research I found some information at About.com/The New York Times Company, I wanted to share with all of you on the “Seven Steps To Build Customer Loyalty.”
Seven Steps To Build Customer Loyalty:
— Select the right people
— Sensationalize the service experience for your customers
— Set performance standards
— Sustain on-going training and reinforcement
— Special incentives for demonstrated good customer service behavior
— Survey your customers
— Seek customer complaints with enthusiasm and thank your customers for sharing
“One customer taken care of could be more valuable than $10,000 worth of advertising” – Jim Rohn.
Information for this article was found at Wikepida.com. About.com/The New York Times Company.
The Ticonderoga Area Chamber of Commerce is a private not-for-profit organization that serves, markets and promotes the Ticonderoga area including, Ticonderoga, Crown Point, Hague, Moriah and Putnam. The TACC plans and hosts free community events, events that draw area visitors, assists area organizations with their events and projects, provides small business support and resources and business referrals, answers community and visitor questions and requests via phone, Email and mail, sends visitor area information upon request, keeps an online calendar of events, as well as an array of benefits for its members.
Matthew Courtright is executive director of the Ticonderoga Area Chamber of Commerce.